qk22 Privacy Policy

This Privacy Policy ("Policy") describes how qk22 ("qk22", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "your", "Player", "User") who access or use the qk22 online gaming and cricket betting platform, accessible at qk22.io ("the Platform").

qk22 is committed to handling your personal data with the highest standards of transparency, integrity, and security. This Policy has been prepared in accordance with applicable data protection principles and is intended to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the Platform.

This Policy applies to all data collected through the qk22 website, mobile browser interface, customer support channels, and any other interaction you have with qk22. It should be read alongside the qk22 Terms & Conditions and the qk22 Responsible Gaming Policy, both of which are incorporated by reference.

If you have any questions about this Policy or about qk22's data practices, please refer to Section 15 (Contact Us) for the appropriate contact details. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable legal requirements.

For the purposes of this Privacy Policy, the data controller responsible for the personal data you provide through the qk22 Platform is the qk22 operating entity. As the data controller, qk22 determines the purposes and means of processing your personal data.

qk22 designates an internal Data Protection point of contact responsible for overseeing compliance with this Policy and for handling data-related enquiries and rights requests from players. All such enquiries should be directed to the qk22 support team at [email protected] (plain text — not a clickable link), clearly marked as a data privacy enquiry.

Where qk22 engages third-party service providers to process personal data on its behalf (for example, identity verification providers or payment processors), those third parties act as data processors under qk22's instruction and are contractually bound to process your data only in accordance with this Policy and applicable data protection standards.

qk22 collects personal data through several channels, including account registration, platform usage, customer support interactions, and payment processing. The categories of data we collect are set out in the table below:

qk22 does not collect or store sensitive financial credentials such as mobile banking PINs, passwords associated with your bKash, Nagad, Rocket, or Upay accounts, or full payment card numbers. Such credentials are entered directly into the secure interface of the relevant payment provider and are never transmitted to or stored by qk22.

qk22 does not intentionally collect any special categories of personal data (such as health data, religious beliefs, political opinions, or biometric data) unless it is strictly necessary for a specific legal compliance purpose, in which case you will be explicitly notified in advance.

qk22 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide you with access to the Platform's features.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to maintain accurate financial records, and to resolve payment disputes.
• Identity and age verification (KYC): To confirm that you meet the minimum age requirement of 21 years and to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Platform operation and improvement: To deliver, maintain, and improve the qk22 Platform, including game performance, website functionality, and user experience.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, collusion, money laundering, underage gambling, and other prohibited activities.
• Responsible gaming: To monitor gaming patterns, identify potential problem gambling behaviour, enforce player-set limits, and action self-exclusion requests in accordance with our Responsible Gaming Policy.
• Legal and regulatory compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities.
• Marketing communications (with consent only): To send you promotional offers, bonus notifications, and platform updates if you have opted in. You may withdraw this consent at any time.
• Analytics: To analyse aggregated, anonymised usage data to understand player behaviour trends and improve the quality and range of services offered on the Platform.

qk22 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required or permitted by applicable law.

qk22 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and qk22 — that is, to provide you with access to the Platform, process your transactions, and maintain your account.
• Legal obligation: Processing is required for qk22 to comply with applicable legal and regulatory obligations, including KYC, AML, and responsible gaming requirements.
• Legitimate interests: Processing is necessary for qk22's legitimate business interests, including fraud detection, platform security, and service improvement, provided those interests are not overridden by your data protection rights.
• Consent: For marketing communications and any non-essential cookies or tracking technologies, qk22 relies on your explicit, freely given consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where qk22 relies on legitimate interests as a legal basis, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. If you wish to obtain more information about that assessment for a specific processing activity, please contact the qk22 support team.

qk22 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive transaction-level data (such as your registered mobile number and transaction amount) necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC service providers may receive identity data and verification documents to assist with age and identity checks. All such providers are bound by contractual data processing agreements.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios may receive a pseudonymous player session identifier to facilitate game delivery and RNG certification. No directly identifiable personal data is shared with game studios beyond what is strictly necessary for session management.
• Fraud prevention and security services: Specialist fraud detection and cybersecurity providers may receive technical data (such as IP addresses and device fingerprints) to assist in identifying and preventing fraudulent activity.
• Legal and regulatory authorities: qk22 may disclose personal data to law enforcement agencies, courts, regulators, or other public authorities where required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of qk22, its players, or the public.
• Professional advisers: Legal counsel, auditors, and compliance consultants may access personal data on a strictly confidential, need-to-know basis in connection with the services they provide to qk22.

In all cases where personal data is shared with third parties, qk22 takes reasonable steps to ensure that appropriate contractual safeguards are in place and that the recipient processes the data only for the specified purpose.

qk22 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your web browser. The following categories of cookies may be used on the qk22 Platform:

• Essential cookies: These are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, and security. Essential cookies cannot be disabled without disrupting your use of the Platform.
• Functional cookies: These remember your preferences and settings (such as your preferred display language or regional settings) to enhance your experience. They are not strictly necessary but improve Platform usability.
• Analytics cookies: These help qk22 understand how players use the Platform by collecting anonymised, aggregated data about page views, session duration, game interactions, and navigation paths. This data is used solely to improve the Platform.
• Security cookies: These assist in identifying and preventing fraudulent activity and in maintaining the integrity of player sessions.

qk22 does not use advertising or third-party retargeting cookies. Your browsing activity on the qk22 Platform is not shared with advertising networks.

You may configure your browser settings to refuse or delete cookies. Please note that disabling essential cookies may prevent you from logging in or using certain features of the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

qk22 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal, regulatory, or operational retention requirements. The following general retention periods apply:

• Account data: Retained for the duration of your active account plus a period of up to 5 years following account closure, to satisfy legal and regulatory obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction, as required by applicable AML and financial record-keeping regulations.
• KYC and verification documents: Retained for the duration of the account relationship plus 5 years following account closure, or longer where required by law.
• Customer support communications: Retained for 3 years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained in identifiable form for up to 13 months, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your opt-in plus 3 years, to maintain evidence of consent.

Where data is retained solely to comply with a legal obligation, it will be processed only for that purpose and will not be used for any other operational or marketing purpose. Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised.

qk22 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the qk22 Platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive personal data stored on qk22 servers is encrypted at rest using strong cryptographic standards.
• Access controls: Access to personal data is restricted to authorised qk22 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication (2FA): Administrative and sensitive system access at qk22 is protected with multi-factor authentication.
• Regular security assessments: qk22 conducts periodic security reviews and vulnerability assessments of its platform infrastructure.
• Incident response: qk22 maintains an internal data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, qk22 will notify affected players and relevant authorities as required by applicable law.

While qk22 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your qk22 account credentials. If you suspect that your account has been accessed without your authorisation, please contact the qk22 support team immediately.

As a qk22 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the qk22 support team at [email protected] with your request clearly identified:

• Right of access: You have the right to request a copy of the personal data that qk22 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Where your personal details have changed, please notify qk22 promptly.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to qk22's legal retention obligations.
• Right to restriction of processing: You may request that qk22 restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that qk22 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object at any time to the processing of your personal data where qk22 relies on legitimate interests as its legal basis. You also have an absolute right to object to direct marketing at any time.
• Right to withdraw consent: Where qk22 processes your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

qk22 will respond to verified data rights requests within a reasonable timeframe and in any case within 30 days of receipt. We may request identity verification before processing a rights request to ensure the security of your data. There is no charge for exercising your data rights, except in cases of manifestly unfounded or excessive requests, where a reasonable administrative fee may apply.

qk22 takes the protection of minors extremely seriously. All players are required to confirm their age at the point of registration, and qk22 conducts mandatory age verification as part of the KYC process. Access to real-money gaming features is restricted pending successful age verification.

If qk22 discovers, at any point, that it has collected personal data from an individual who is under 21 years of age, it will immediately suspend the relevant account, void all associated bets and transactions, and permanently delete the minor's personal data from its systems, subject only to any legal obligation to retain evidence of the breach for regulatory or law enforcement purposes.

If you are a parent or guardian and believe that your child has registered a qk22 account, please contact the support team immediately at [email protected]. We will investigate and take appropriate action without delay.

The qk22 Platform integrates with third-party services to deliver its full range of features. These integrations include, but are not limited to, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), mobile payment processors (bKash, Nagad, Rocket, Upay), and identity verification services.

Each of these third-party providers operates its own privacy practices and may collect certain data through their respective interfaces embedded in or accessed via the qk22 Platform. qk22 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with, including your mobile payment provider.

qk22 does not host external social media widgets, third-party advertising networks, or retargeting pixels on the Platform. Your activity on qk22 is not tracked by external advertising companies.

qk22 operates primarily to serve players in Bangladesh. However, certain technical infrastructure, cloud hosting, or third-party service providers used by qk22 may be located in, or operate from, jurisdictions outside Bangladesh. As a result, your personal data may be transferred to, stored in, or processed in countries other than Bangladesh.

Where such international transfers occur, qk22 ensures that appropriate safeguards are in place to protect your personal data, including:

• Transfers to service providers who have contractually committed to data protection standards equivalent to those described in this Policy.
• Use of standard contractual clauses or equivalent transfer mechanisms where required.
• Selection of hosting and infrastructure providers who maintain internationally recognised security certifications.

By using the qk22 Platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh as described in this Section, where such transfers are necessary to provide you with the services available on the Platform.

qk22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. All amendments will be effective immediately upon publication of the revised Policy on the qk22 Platform.

When material changes are made to this Policy, qk22 will notify active players by posting a prominent notice on the Platform or by sending a notification to the email address or mobile number registered with your account. The date of the most recent update is displayed at the top of this page.

Your continued use of the qk22 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must cease using the Platform and may request account closure by contacting the qk22 support team.

We encourage you to review this Privacy Policy periodically so that you remain informed about how qk22 collects, uses, and protects your personal data. All previous versions of this Policy are superseded by the current published version.

If you have any questions, concerns, or requests relating to this Privacy Policy or qk22's handling of your personal data, please contact the qk22 Data Privacy team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please mark your email clearly as a "Data Privacy Request" or "Privacy Policy Enquiry" to ensure it is directed to the appropriate team.
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: Within 30 days for data rights requests; within 24 hours for urgent account security matters
• Languages Supported: English

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit the Responsible Gaming page or contact support directly. All responsible gaming and privacy requests are treated with strict confidentiality and actioned as a priority.

For general platform questions, you may also find answers on our FAQ page, which covers the most common player queries relating to accounts, payments, bonuses, and game rules.